Refund & Return Policy

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incorrect, or materially inconsistent with the product you purchased, contact VEYL LABS within 7 days of confirmed delivery. Please include:

• Your order number
• Clear photographs of the outer packaging, inner packaging, and product
• A description of the issue
• Any lot number or product identifier visible on the vial or label

How We Resolve Issues

After reviewing your claim, VEYL LABS may, at its sole discretion, offer one of the following resolutions:

• A replacement shipment of the same product
• Store credit for a future purchase
• A partial or full refund to the original payment method

Refund Processing

Approved refunds are typically processed within 5–10 business days. The exact timing depends on the original payment method and the policies of the payment processor or financial institution. VEYL LABS is not responsible for delays caused by third-party payment providers.

Refund Method

Refunds will be issued to the original payment method or account used for the purchase whenever possible. If that method is no longer available, we may issue store credit or arrange an alternative refund method acceptable to both parties.

Non-Refundable Items & Situations

Refunds or replacements will not be issued for the following:

• Products stored improperly after delivery
• Products damaged by misuse, mishandling, or accident after receipt
• Orders delayed by carrier issues outside the control of VEYL LABS
• Orders shipped to an incorrect or incomplete address provided by the customer
• Orders refused, abandoned, or returned to sender due to customer failure to receive or accept delivery
• Changes of mind, buyer's remorse, or dissatisfaction unrelated to product quality or order accuracy

Cancellations Before Shipment

Orders may be cancelled before they enter the fulfillment stage. If you request cancellation after fulfillment has begun, we cannot guarantee cancellation, but we will make reasonable efforts to accommodate your request if the package has not yet been transferred to the carrier.

Chargebacks & Disputes

We ask that you contact us directly before initiating a chargeback or payment dispute. Most issues can be resolved faster through direct communication. Fraudulent or abusive chargebacks may result in suspension of purchasing privileges and reporting to relevant fraud-prevention services.

Questions

Refund questions or claims may be submitted through the contact information on VEYLLABS.COM. Please allow up to 2 business days for an initial response.