ORDERS
Shipping Policy
Processing Time
VEYL LABS processes eligible orders after payment has been successfully verified. Orders placed on business days are typically prepared for shipment within 1–2 business days, excluding weekends, holidays, and unexpected operational delays.
Orders may require additional processing time if payment verification, address confirmation, or compliance review is necessary. We will notify you by email if any delay affects your order.
Shipping Methods & Carriers
We ship through reputable domestic carriers selected for reliability and discretion. Available shipping options and estimated transit times will be displayed at checkout. Standard and expedited options may be offered based on your destination and order contents.
Shipping Rates
Shipping rates are calculated at checkout based on the destination, package weight, and selected service level. Promotional free shipping may be offered on orders over a stated threshold; when applicable, the qualifying amount will be shown clearly before checkout.
Delivery Estimates
Delivery dates provided at checkout are estimates and are not guaranteed. Actual delivery times depend on the carrier, destination, weather, and other external factors outside the control of VEYL LABS.
Once your package is transferred to the carrier, VEYL LABS is not responsible for carrier delays, misdelivery, lost packages, or damage that occurs during transit. We will, however, assist with qualifying carrier claims on a reasonable-effort basis.
Address Accuracy
You are responsible for providing a complete and accurate shipping address. Orders shipped to an incorrect or incomplete address due to customer error may be returned, delayed, or delivered to the wrong location. Additional reshipment fees may apply.
If you notice an address error after placing an order, contact us immediately. We will make reasonable efforts to correct the address before shipment, but cannot guarantee changes once an order has entered fulfillment.
Discreet Packaging
All shipments are packaged in plain, unbranded outer packaging. The shipping label will not display product names or references to research peptides. Inside the package, contents are secured to maintain product integrity during transit.
Research-Product Handling
Research materials are sensitive to temperature and handling. We recommend refrigerating lyophilized products upon receipt and following the storage guidance provided for each product. VEYL LABS is not responsible for degradation caused by improper storage after delivery.
Order Tracking
Tracking information will be provided by email when available. Some carriers may require 24–48 hours for tracking updates to appear after the label is created.
Lost, Damaged, or Stolen Packages
If a package arrives damaged, contact us within 7 days of delivery with clear photographs of the packaging and contents. For packages marked delivered by the carrier but not received, contact the carrier directly first; then notify us so we can assist with next steps.
VEYL LABS does not guarantee replacement for packages lost or stolen after confirmed delivery to the address provided at checkout.
Shipping Restrictions
VEYL LABS reserves the right to restrict shipping to certain destinations based on legal, regulatory, carrier, or business considerations. If an order cannot be shipped to your location, we will notify you and issue a refund for the unavailable portion.
International Shipping
International shipments may be subject to customs inspection, import duties, taxes, and fees. The recipient is responsible for all customs charges and for ensuring that the ordered products may be lawfully imported into the destination country. VEYL LABS is not responsible for shipments seized, delayed, or returned by customs authorities.
Contact
Shipping questions may be submitted through the contact information on VEYLLABS.COM. Please include your order number and a clear description of your inquiry.
FOR RESEARCH USE ONLY • NOT FOR HUMAN CONSUMPTION